Once your order has been placed, you’ll receive an order confirmation email sent to the email address provided at checkout.

If you don’t see this email, please check your junk or spam folder. If it still hasn’t arrived, feel free to contact us at help@florene.com.au and we’ll be happy to assist.

Yes, in many cases, we’re happy to help. As we dispatch orders placed before 12:00pm (AEST) on business days, we kindly ask that you contact us as soon as possible if you need to make a change.

Please email us at help@florene.com.au and we’ll do our very best to assist before your order is on its way.

At this time, we ship within Australia only. While we don’t currently offer international shipping, it’s something we hope to introduce in the future.

We truly appreciate your interest and encourage you to check back as we continue to grow.

While we can’t guarantee an exact delivery timeframe, once your order has been dispatched, delivery times are based on Australia Post’s standard transit estimates:

• Metro areas: 2–4 business days
• Regional areas: 3–7 business days
• Remote areas: 5–10 business days

Please note that delivery timeframes may vary during peak periods, public holidays, or due to circumstances outside of our control. Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow its journey.