Yes, many of our items will be restocked once sold out. If something you love is currently unavailable, we recommend selecting the “Notify Me” button on the product page so that you’ll be the first to know when it’s back in stock.

Yes, sustainability is important to us. Almost all of our packaging is compostable, and all components are 100% recyclable. We’ve chosen thoughtful packaging solutions that minimise environmental impact while ensuring your order arrives safely and with care. For more information on our packaging please click here.

If your order arrives damaged, please contact us as soon as possible at help@florene.com.au. We’ll work with you to resolve the issue and ensure it’s remedied as quickly as we can.

To make a purchase, simply browse our collection and add your chosen items to your cart. When you’re ready, proceed to checkout and follow the prompts to enter your details and complete payment.

Once your order has been placed, you’ll receive a confirmation email with all the details.

Once your order has been placed, you’ll receive an order confirmation email sent to the email address provided at checkout.

If you don’t receive this email, please check your junk or spam folder. If it’s still missing, feel free to contact us at help@florene.com.au, and we’ll be happy to assist.

Yes, in many cases, we’re happy to help. As we dispatch orders placed before 12:00pm (AEST) on business days, we kindly ask that you contact us as soon as possible if you need to make a change.

Please email us at help@florene.com.au and we’ll do our very best to assist before your order is on its way.

At this time, we don’t offer direct exchanges. If you’d like a different item, we recommend returning your original purchase in line with our returns policy and placing a new order once your return has been processed.

To initiate a return, please contact us at returns@florene.com.au within 30 days of receiving your order. Our team will guide you through the return process and assist you every step of the way.

Yes, we offer free standard shipping on all orders over $200 within Australia.

Yes, express shipping is available on all orders and is charged at a flat rate of $14.95.

We offer free standard shipping on all orders over $200.

For orders under $200, we offer $10.95 standard flat rate shipping.

Express shipping is available on all orders and is charged at a flat rate of $14.95

We ship all orders via Australia Post to ensure reliable and trackable delivery across Australia.

Yes, once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your parcel’s journey to you.

While we always aim for timely delivery, occasional delays can occur once a parcel is with the courier and are unfortunately outside of our control. If your delivery is taking longer than expected, we recommend checking your tracking information first.

If you need further assistance or have any concerns, please don’t hesitate to contact us at help@florene.com.au and we’ll do our best to assist.

At this time, we ship within Australia only. While we don’t currently offer international shipping, it’s something we hope to introduce in the future.

We truly appreciate your interest and encourage you to check back as we continue to grow.

We aim to get your order on its way as quickly as possible. Orders placed between Monday and Friday are dispatched on the next business day.

Orders placed on weekends and public holidays will be dispatched on the next business day. Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow its journey to you.

While we can’t guarantee an exact delivery timeframe, once your order has been dispatched, delivery times are based on Australia Post’s standard transit estimates:

• Metro areas: 2–4 business days
• Regional areas: 3–7 business days
• Remote areas: 5–10 business days

Please note that delivery timeframes may vary during peak periods, public holidays, or due to circumstances outside of our control. Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow its journey.

We happily accept returns on unopened items within 30 days of receiving your order. Return postage costs are the responsibility of the customer.

If your item arrives damaged or broken, please contact us as soon as possible and we will arrange a free return or replacement for you.

To initiate a return, please reach out to us at returns@florene.com.au and our team will be happy to assist.